Booking & Reservations
Automate reservation and appointment scheduling calls end-to-end with CRM/CRS and calendar integration.
FAQ
Answer frequently and not-so frequently asked questions with clear and easy to understand explanations.
Troubleshooting
Guide callers through troubleshooting and tech support processes with patience and expertise.
Call Routing
Find out why customers are calling and route them to the right department or extension.
Order Management
Let customers track orders, reschedule deliveries, and start returns without the hold times.
Information Gathering
Conduct interviews and questionnaires and acquire important data from customers, replacing tedious forms.
Authentication
Identify and verify customers with authentication questions before providing access to sensitive data.
Billing & Payments
Let customers make payments over the phone or send them one-time payment links from your payment provider.
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